Super Session: Solutions for Emerging Exposures
Cyber threats. The Internet of Things. Terrorism. Drones. Technological advancements are changing our world and the future of our industry, for better and worse. New risks and exposures are emerging daily. Are your clients affected? In this Super Session, our solutions-focused panel thinkers dig down deep into to the insurance and regulatory implications arising from these emerging exposures and discuss what you can do about them. It might just change how you do business in the future.
TANGIBLE TOOL: Detailed info about potential markets, coverage forms, solvency concerns, and current trends.
MODERATOR: Sam Friedman, Deloitte
PANELISTS: Ron Biederman, ISO; Stephen Doody, NYS DFS; Pano Karambelas, Moody’s; Daniel Maher, ELANY
Maximizing the Investment in Your Agency Management System
You did the research, made the purchase, and survived the switch over to a new agency management system. Sure, it’s a great improvement but are you really getting everything from it you should be? Industry guru Steve Anderson will identify 7 major ways agency management systems can help grow your business, improve efficiency, and retain customers when used properly. Walk away with in-depth knowledge on reporting features, proposals, templates, forms, carrier communication and much more.
TANGIBLE TOOL: Reps from the major Agency Management systems will be in the room & ready to talk specifics on their systems.
PRESENTER: Industry Expert - Steve Anderson
Key Considerations of Agency Acquisition & Perpetuation
Agency mergers and acquisitions are occurring at lightning speed. Buyers continue to be hungry, aggressive and enabled. Whether you’re considering selling, buying or perpetuating internally, our experts will give you effective strategies on succession planning, agency valuation, accessing capital and important post-transaction considerations.
TANGIBLE TOOL: Specific tips on how to get capital, valuation techniques, and E&O considerations from true experts in the field
PRESENTERS: David Tralka, President & CEO InsurBanc; Michael J. Fletcher, Sica Fletcher LLC; Sabrena Sally, Swiss Re America Holding Corporation
Shock & Awe of Your Customer Experience
Do you have a true understanding of what your customers experience when they interact with your agency? What they see when they search for you online? What they hear when they call your office? You have spent countless hours and dollars creating effective sales strategies, marketing campaigns, and intricate automation processes but in the end the experience you provide is often the driver of new business and retention. We will provide simple & effective steps on how to focus your staff, set standards and what technological tools you should use to improve your customer experience cycle.
TANGIBLE TOOL: You will leave the class with an ACT Consumer Insurance Journey Recommendation Report
PRESENTERS: Sydney Roe, Agency Nation; Industry Expert - Steve Anderson, and Matt Aaron, Insurance Agent Mobile App
How to Hire &
Train Great Talent
What’s the number one challenge facing your agency? Chances are it’s figuring out how to find and train qualified talent to replace your retiring Baby Boomers. We will give you insider secrets from HR expert Claudia St. John on how to recruit, hire, and then train great talent. You’ll leave with an easy-to-follow DIY approach to managing your agency workforce needs.
TANGIBLE TOOL: Hiring Tips & Training Tracks Booklet produced by IIABNY and Affinity HR Group
PRESENTER: Claudia St. John, Affinity HR Group
Keynote: Mike Greenberg
(ESPN Radio's Mike & Mike)
For 15 years, sports fans have been waking up with Mike Greenberg – half of ESPN Radio’s weekday morning Mike & Mike, the perfect sports fan complement to his ex-jock co-host former NFLer Mike Golic.
Hear this native New Yorker, sportscaster, author (mutliple books on the New York Times bestsellers list), father, son and friend share moments and lessons from his journey.
Light-hearted and fun, this is the perfect way to cap of some learning.